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As this is their main customer service helpline, advisors will first attempt to put you in contact with the relevant Sainsbury’s department in order to try and resolve your complaint at an initial stage.
If you feel your Sainsbury’s complaint has not been dealt with in a satisfactory manner after this you can phone 0800 636 262 again and request to speak to a duty manager or if you would rather complain to Sainsbury’s by post you can write to them using their official complaints postal address which is: Complaints Department, Sainsbury’s Supermarkets Ltd, 33 Holborn, London, EC1N 2HT, United Kingdom.
All 0800 numbers, such as Sainsbury’s 0800 636 262 phone number, are free to call from all UK-registered phones.
Contact Nectar by calling their local-rate phone number 03 for any enquiry relating to your Sainsbury’s loyalty card or Nectar points.
Nectar are the official loyalty partner for Sainsbury’s and as such please phone 03 to check your Nectar points balance, to order a new Nectar Card or to enquire about any Nectar points missing from a Sainsbury’s purchase.
You should also contact Sainsbury’s on their shopping online phone number if you require technical support for your Sainsbury’s shopping online account, for example if you have forgotten your username or your password.
Call their helpline to speak to a customer service advisor about your gas or electricity supply, Sainsbury’s solar power, Sainsbury’s Energy home insulation and for help and advice if you want to move your Sainsbury’s Energy account to a new address.
If you are not an existing customer and you wish to join Sainsbury’s Energy then please call their dedicated sales helpline 08 to get a quote for your energy supply.
Sainsbury’s offer a range of online & on-demand entertainment services, including e Books, Movies & TV, music and magazines.
You should therefore phone 03 if you require technical support for any of these entertainment services, such as if the e Book or movie you purchased from Sainsbury’s is not downloading, your Sainsbury’s purchase isn’t showing up in your entertainment library or you need troubleshooting advice on how to use the Sainsbury’s Entertainment on Demand website.